hospitalitybiz.net

…….bring to your business

• Combined 60 years expertise in the hospitality industry.
  Experience in senior and executive management positions across a wide spectrum of the food and lodging industry.
• Proven track record in business management and operating successful businesses at all levels in competitive environments ensuring maximum profit returns to the owners and shareholders.
• Application of latest management techniques. Our ability to provide appraisals and business solutions to help your business operate more effective and efficient in all areas, as well as growing product, people and profit.
• Our service is at all times professional and we offer our clients a one-stop hospitality advisory service to grow their people, product and profit.

We undertake the following 4 step program

• Full Audit - entails a detailed operational review and appraisal of the business concentrating in the three main areas of people, product and profit.
• Provide recommendations and options - Managing the business in the interim stage allows us the opportunity to understand the business in more depth and detail.
• Implementation of recommendations - The agreed recommendations are followed by the practical implementation phase. The recommendations will have measured targets so that they can be monitored on an ongoing basis.
• A follow up business review - 3 monthly and 6 monthly review of the business plan targets and goals to assess the progress and to assist the owners and management with corrective action.

People

• Organisational structure
• Customer service
• Quality management
• Performance management
• Staff appraisals and staff incentives.
• Sales training
• Develop ownership, empowerment and accountability for staff.

Product

• Recommendations on how to increase the revenue
• Yield management
• Competitor Analysis
• New ideas and concepts that will attract increased business.
• Quality Control.

Profit

• Cost control
• Menu engineering
• Implementation of Key Performance Indicators
• Implementation of business units
• Process redesign to ensure that practises and processes are efficient and effective.
• Continuous process improvement in all aspects of the business